Shipping policy

DekHedz Shipping Policy

Updated Date: March 16th, 2025
Website: www.dekhedzofficial.com

1. Shipping Regions

We currently ship within the United States and selected international locations. If your country is not listed at checkout, please contact us to check availability.

2. Processing Time

  • Orders are typically processed within 2-4 business days (excluding weekends & holidays).
  • Custom or limited-edition decks may require additional processing time.

3. Shipping Times & Rates

Domestic (U.S.) Shipping:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (when available)

International Shipping:

  • Shipping times vary by destination and may take 10–21 business days depending on customs processing.

📌 Note: Delivery times are estimates and not guaranteed. Delays may occur due to high order volume, carrier issues, or customs processing for international orders.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination and package weight.
  • We may offer free shipping promotions—check our homepage for current offers.

5. Tracking & Order Updates

  • Once your order ships, you will receive a tracking number via email.
  • Please allow 24–48 hours for tracking updates to reflect.

6. Lost, Stolen, or Delayed Packages

  • We are not responsible for lost or stolen packages once marked as "Delivered."
  • If your package is delayed or missing, please first check with the carrier before contacting us.

7. International Customs & Duties

  • International customers are responsible for any customs fees, import duties, or taxes required by their country.
  • DekHedz does not cover these fees and has no control over customs processing times.

8. Address Errors & Failed Deliveries

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for orders shipped to incorrect addresses due to customer error.
  • If a package is returned to us due to an incorrect address, the customer must pay for reshipment.

9. Pre-Orders & Limited Releases

  • Pre-orders will ship on the estimated release date stated on the product page.
  • If delays occur, customers will be notified via email.

10. Contact Us

For shipping inquiries, contact us at support@dekhedzofficial.com